Keep work moving through the shop.
Karmak’s service capabilities connect repair orders, technician workflows, scheduling, labor capture, and communication in one system. That gives your team better control over shop activity, stronger visibility into technician performance, and fewer delays between diagnosis, approval, and completed work.
Better shop control.
When service workflows are connected, work moves faster, labor is captured more accurately, and managers gain better visibility into what is happening across the shop.
Faster repair flow
Repair orders, tasks, and scheduling stay connected so work can move from intake to completion with fewer delays.
More accurate labor capture
Technicians can clock on and off tasks in multiple ways, reducing missed time and improving labor visibility.
Better technician oversight
Managers can track productivity, efficiency, proficiency, and gain or loss by technician and by repair group.
Stronger communication and approvals
KMS+ keeps messages, media, and customer approvals tied directly to the repair order.
Connected service execution and visibility.
Karmak’s service capabilities connect repair orders, technician workflows, scheduling, labor capture, and communication in one system. That gives your team better control over shop activity, stronger visibility into technician performance, and fewer delays between diagnosis, approval, and completed work.
Repair Order Creation
Repair orders can be created directly in Fusion with required customer, unit, meter, payment, and task information captured from the start. Preventive maintenance items can also be prompted automatically when due.
Task-based Service Workflow
Each repair order supports task-level management, including technician assignment, quoted tasks, complaint/cause/correction, and task-level detail.
Repair Groups and Types
Repair groups organize work categories, while repair types hold default labor rates, standard hours, parts lists, misc charges, and preset CCC language.
Technician Time Capture
Time can be entered directly from the repair order, through time entry screens, through tech time search, or through barcode-based clocking workflows.
Technician Performance Tracking
Technician records track productivity, efficiency, proficiency, gain/loss, certifications, skills, and labor rate multipliers.
Parts on Repair Orders
Parts can be added at the header or task level, with visibility into on-hand quantity, branch availability, backorder options, and core handling.
Service Unit History
Unit records hold PM schedules, service characteristics, component tracking, and repair history across current and prior owners.
NextGen Scheduling
The NextGen Scheduler connects technician availability, appointments, and repair orders in one view, with support for technician assignment, repeat appointments, and direct RO creation.
Service Reporting
Pre-built service reports, export tools, and Fusion Report Writer support KPI tracking, dashboards, scheduled reporting, and service time analysis.
What service delivers.
Service departments lose revenue through workflow gaps, communication delays, and inconsistent processes. Karmak Service connects every step of the repair order lifecycle so your team captures more labor, closes faster, and delivers a better customer experience.
Faster Work Throughput
Keeps repair orders, technician activity, and scheduling aligned so work moves through the shop with fewer bottlenecks.
Fewer Communication Delays
Keeps messages, media, and approvals connected to the repair order instead of scattered across calls, texts, or separate tools.
Better Labor Accuracy
Improves labor capture by tying technician time directly to tasks and repair orders.
More Consistent Workflows
Standardizes how repairs are created, assigned, documented, and completed across technicians and locations.
Stronger Shop Visibility
Gives service leaders clearer visibility into technician performance, repair status, and work in progress.
Service connected to every workflow.
Service does not operate in isolation. Karmak connects repair activity to parts, accounting, scheduling, units, and customer communication so work can move without repeated manual handoffs.
Service to Parts
Technicians and service writers can add parts directly to repair order tasks, check availability, and see branch inventory options. This reduces delays caused by separate counter lookups and disconnected parts workflows.
Service to Accounting
Repair orders and labor activity feed downstream financial workflows, keeping billing and accounting aligned with the actual work performed. This reduces duplicate entry and reconciliation work between departments.
Service to Scheduling
Appointments, technician assignments, and repair orders can be managed together in the NextGen Scheduler. This reduces scheduling conflicts and improves visibility into upcoming work.
Service to Units and PM
Unit records bring together PM schedules, warranty-related component tracking, and historical repair activity. This reduces time spent searching for service history and helps teams identify due work sooner.
Service to Customers
Karmak Mobile Service+ connects service work to customer messaging, media sharing, and task approvals. This reduces delays caused by manual follow-up and disconnected communication.
Service integrations that keep work moving.
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Karmak removes roadblocks. Use the system that’s right for you.
Not sure which one is perfect for your operation? Find Your Product Fit
You don't implement alone.
Karmak's services, training, and support help teams adopt the system and improve processes over time.
Trusted by Commercial Vehicle Businesses Nationwide.
Karmak solutions are used by commercial vehicle operations to improve efficiency, recover lost revenue, and gain better control across departments and locations.
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Find the Solution Built for Your Operation
Every operation is different. Answer four quick questions and we'll match you with the Karmak solution designed around the way your business actually works.
Karmak Truckmore is your match.
Truckmore
Fleet customer app focused on comms
Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.
Fusion
Great match as your standalone DMS solution.
*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.
Karmak Truckmore is your match.
Truckmore
Fleet customer app focused on comms
Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.
Blaze
Great match as your standalone DMS solution.
*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.
Karmak Blaze is your match.
Blaze
Cloud-native DMS — modern, fast, connected
A cloud-native DMS built for speed and simplicity. Real-time dashboards, automatic updates, and access from anywhere — with the full power of a dealership management system.
Truckmore
Branded fleet customer mobile app
*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.
Karmak Fusion is your match.
Fusion
On-premise DMS — built for depth and complexity
The heavy-duty DMS built for operations that demand real depth. Deep OEM integrations, rigorous financial controls, and workflows that adapt to how your business actually runs.
Truckmore
Branded fleet customer mobile app
*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.
Improve service flow and technician productivity.
Start the conversation.
Connect with our team to see how Karmak can support your service workflows, technician productivity, and shop visibility.