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Service bottlenecks cut throughput and revenue.

Improve repair order flow, technician efficiency, and communication so your shop moves faster with less friction.

Reduce non-billable admin time
Improve repair order cycle time
Increase technician productivity
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Man in black shirt talking on phone with text box showing 89% faster repair assignments.
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“The New Karmak Mobile App has already had a huge impact in our shops and in the field. For the field, being able to record stories, add tasks, and clock in and out on the job has made our techs more efficient and our labor data more accurate. The app has reduced calls back to the shops to add tasks and improved information since it can be recorded in real time instead of being recalled at the end of the shift. In the shop, techs can now have the app at their stations instead of sharing a kiosk in front of the shop. This keeps techs in their bays and working on the tasks at hand.”

Eric Hagan
Fusion Application Support Engineer, TCI Transportation
the real challenge

Too much shop friction

Service delays usually come from slow handoffs, limited visibility, and workflows that force people to stop doing the work to document the work.

Technicians lose time walking back to terminals for updates

Approval delays stall work already in process

Advisors spend too much time chasing status

Parts and service coordination slows job progress

Clocking and labor capture are inconsistent

Managers see bottlenecks only after bays back up

See How Karmak Fits
How Karmak fits

Improve shop flow and technician efficiency.

Karmak supports service throughput through repair order workflows, labor tracking, status visibility, and mobile tools that reduce unnecessary movement and delay.

Find Your Product FitTalk to an Expert

Streamline repair order execution

Person on phone holding a package in front of a computer screen with an orange caption reading 'Captures more billable labor across service workflows.'
Person on phone holding a package in front of a computer screen with an orange caption reading 'Captures more billable labor across service workflows.'
Person on phone holding a package in front of a computer screen with an orange caption reading 'Captures more billable labor across service workflows.'
Person on phone holding a package in front of a computer screen with an orange caption reading 'Captures more billable labor across service workflows.'

Repair order management

  • Structures the work from open to close

  • Integrated RO workflows tied to service activity

  • Better flow and fewer dropped steps

Task and labor visibility

  • Tracks work progress at a more detailed level

  • Job and labor tracking tied to the repair order

  • Better labor capture and better throughput

Service status tracking

  • Makes work progress visible without extra calls

  • Status updates inside the platform

  • Faster advisor, manager, and tech coordination

Better parts coordination

  • Improves timing between service and parts

  • Integrated workflows and visibility across departments

  • Less waiting on inventory and fewer interruptions

Capture more productive time

Man in a plaid shirt sitting inside a blue vehicle, with overlaid text about speeding repair order flow in service operations.
Man in a plaid shirt sitting inside a blue vehicle, with overlaid text about speeding repair order flow in service operations.
Man in a plaid shirt sitting inside a blue vehicle, with overlaid text about speeding repair order flow in service operations.
Man in a plaid shirt sitting inside a blue vehicle, with overlaid text about speeding repair order flow in service operations.

Reduce avoidable delays

Man in white shirt and glasses looking at a phone, alongside text about optimized bay scheduling to maximize throughput without adding capacity and reduce idle time.
Man in white shirt and glasses looking at a phone, alongside text about optimized bay scheduling to maximize throughput without adding capacity and reduce idle time.
Man in white shirt and glasses looking at a phone, alongside text about optimized bay scheduling to maximize throughput without adding capacity and reduce idle time.
Man in white shirt and glasses looking at a phone, alongside text about optimized bay scheduling to maximize throughput without adding capacity and reduce idle time.

Process enforcement

  • Supports repeatable service workflows

  • Configurable controls and approvals

  • Less process drift across people and locations

Real-time notifications

  • Alerts teams when key service events happen

  • Native alerts in Fusion

  • Faster action and fewer missed updates

Customer-facing communication support

  • Reduces back-and-forth communication overhead

  • Approval links, messaging, and service-related media sharing

  • Advisors spend less time relaying information manually

Multi-location service oversight

  • Helps compare service performance across branches

  • Shared reporting and centralized visibility

  • Better scaling of service operations

Connect OEM and operational tools

Karmak supports integrations with OEM, financial, and operational tools so data flows with fewer manual touchpoints.

OEM Integrations
Financial Workflow Connections
Telematics and Operational Data
API and Partner Ecosystem
Explore All Integrations
The Karmak ecosystem

Karmak removes roadblocks. Use the system that’s right for you.

Fusion
For large, multi-location enterprises that want a robust, configurable system to unify operations and work the way they want.
Supports shop management, resource allotment, technician tracking, and real-time accounting connections
Extends service workflows with Karmak Mobile Service and related mobile applications
Best fit for operations that need deeper service control and cross-department alignment
Learn More About Fusion
Blaze
For small to mid-sized shops and independent repair facilities that want a fast, mobile-first solution to run their business from anywhere.
Provides web-based service workflows with clearly defined process flow in the UI
Includes service-oriented usability elements such as Kanban views
Best fit for shops prioritizing browser access and simpler infrastructure
Learn More About Blaze
Truckmore
For dealers and service providers that want a branded digital platform to streamline communication and engage fleet customers.
Can support customer-facing service interaction through app-based service features
Lets customers check the status of open repairs and view service history in the mobile app
Learn More About Truckmore

Not sure which one is perfect for your operation? Find Your Product Fit

Improve throughput with the right support.

Karmak helps teams implement, train, and optimize service workflows that hold up in live operations.

Explore Our Services
CUSTOMER STORIES

Real people. Real results. Real partnership.

Join more than 4,000 rooftops that choose Karmak as the partner they can count on to help with day-to-day operations, unexpected challenges, crunch times, and everything in between.

“Karmak isn’t just a vendor to us, they're a true partner. We’ve grown alongside the product through multiple iterations, and the relationship has only strengthened over time.”
Korey Neal
President and Dealer Principal
K. Neal Truck and Bus Center
“We’ve challenged and changed almost every major vendor relationship in our business over the years, but never Karmak. The partnership runs deep. The product works, the people show up, and when something goes wrong, you know exactly who you want on the other end of the phone. That kind of trust is rare, and it’s why we don’t even shop other systems.”
Mike Levering
VP and COO
Truckworx
“Karmak cares about your success more than anyone else. As a customer, you are not just a number. The software is great and the built-in ‘checks & balances’ keeps you on the straight and narrow.”
Manohar Suviseshamuthu
Operations Analyst
Martin’s Peterbilt
Find your perfect FIT

Find the Solution Built for Your Operation

Every operation is different. Answer four quick questions and we'll match you with the Karmak solution designed around the way your business actually works.

Tell us about your operation
What are you trying to improve right now?
Get your perfect product fit recommendation.
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What kind of operation are you running?

This helps us speak your language for the rest of the way.
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How many locations are you working across?

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What's bringing you here today?

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What are you trying to improve right now?

What’s not working today?
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What does the right system look like for your team?

Tell us which type of system fits your team best.
We'll reach out within one business day
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Karmak Truckmore is your match.

Managing multiple locations can be challenging, but with our fleet customer app, you can simplify communication and streamline operations.
TOP MATCH

Truckmore

Fleet customer app focused on comms

Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.

Get a DemoSee Truckmore in Action
Fusion

Great match as your standalone DMS solution.

Learn More
Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Truckmore is your match.

With multiple locations to coordinate, you need a system that handles complexity — cross-site parts management, consolidated reporting, and financial controls that scale.
TOP MATCH

Truckmore

Fleet customer app focused on comms

Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.

Get a DemoSee Truckmore in Action
Blaze

Great match as your standalone DMS solution.

Learn More
Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Blaze is your match.

You're looking for a modern, cloud-native system that's fast to deploy and easy to run. Blaze gives you full DMS capability without the infrastructure overhead.
TOP MATCH

Blaze

Cloud-native DMS — modern, fast, connected

A cloud-native DMS built for speed and simplicity. Real-time dashboards, automatic updates, and access from anywhere — with the full power of a dealership management system.

Get a DemoSee Blaze in Action
Truckmore

Branded fleet customer mobile app

Learn More
Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Fusion is your match.

With multiple locations to coordinate, you need a system that handles complexity — cross-site parts management, consolidated reporting, and financial controls that scale.
TOP MATCH

Fusion

On-premise DMS — built for depth and complexity

The heavy-duty DMS built for operations that demand real depth. Deep OEM integrations, rigorous financial controls, and workflows that adapt to how your business actually runs.

Get a DemoSee Fusion in Action
Truckmore

Branded fleet customer mobile app

Learn More
Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Get a Demo

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*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

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Blog Stories

Learn how to improve service flow.

Explore guidance on technician productivity, approvals, and throughput.

View All Blog Stories
Product Updates

Karmak Mobile Service: Enhanced Capabilities Built for Modern Service Operations

Explore enhanced capabilities in Karmak Mobile Service that improve service communication, streamline approvals, and help teams document work and keep repair orders moving.
Read More
Insights in Motion

Boosting Service Throughput in Fusion

Learn how service leaders can use Fusion to improve throughput by reducing delays, increasing visibility, and converting available time into productive, billable work.
Read More
Insights in Motion

The Power of Preventive Maintenance: Building Trust, Revenue, and Reliability

Learn six practical ways to strengthen your preventive maintenance program to reduce downtime, improve shop planning, increase service revenue, and build stronger long-term customer relationships.
Read More
Get in touch

Let’s Talk

Whether you’re exploring Karmak for the first time or need support with an existing solution, you’re in the right place. Reach out and our team will quickly guide you to the solution that fits your operation, scale, and growth goals.

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