Slow updates frustrate customers and waste staff time.

Helps customers approve work faster

Secure approval links and electronic signature capture through Karmak Mobile Service+

Less delay waiting for authorization

Gives customers more context for service recommendations

Photos and videos can be tied to work and shared through supported workflows

Better transparency and fewer misunderstandings

Supports direct communication tied to work context

Native Fusion alerts plus Karmak Mobile Service+ messaging where supported

Faster customer response and fewer missed updates

Keeps changes organized when work changes

Revised approvals can be re-sent while preserving prior accepted items

Less confusion and cleaner customer communication

Keeps messaging aligned to the right operation

Branch-based phone numbers and permission settings in Karmak Mobile Service+

More controlled communication workflows

Helps teams and customers stay aligned

Shared status and communication tied to the repair order

Less back-and-forth between departments and customers

Lets customers see where work stands

Truckmore mobile experience can surface repair status tied to Fusion

Better transparency without extra manual work

Extends customer interaction into parts and sales touchpoints

Truckmore app supports parts requests, purchase visibility, and dealership engagement features

Stronger ongoing customer connection

Keeps customers engaged beyond the transaction

Truckmore supports personalized notifications, coupons, and loyalty-related features

Better retention and more customer action