Customer hub

Welcome to Karmak Customer hub

Your starting point for customer access, training, and support.

12+ Years Average Support Tenure
3,000+ customers across North America
100% Employee-Owned
12+ Years Average Support Tenure
3,000+ customers across North America
100% Employee-Owned
Customer Portal Access

Everything you need, in one place

Access your customer portal, maintenance updates, training resources, and support — all in one place.

Access available training resources
Find documentation, videos, and training options
Support for both new users and experienced teams
Stay informed about system updates and schedules
Get help without friction
Training options

Training Built Around Your Team

Access structured training programs designed to help your team get the most out of Karmak Fusion. Our onboarding, refresher, role-based, and advanced training is led by experts who understand real-world heavy-duty operations.

Person typing on a laptop keyboard while sitting at a desk.

eLearning

Gain 24/7 access to more than 300 courses through Karmak eLearning, making it easy to onboard new hires or expand system knowledge. Short, bite-sized videos help teams learn efficiently, while certification testing reinforces understanding. Coursework is available anytime on desktop or mobile devices.

Custom
Training

New or long-time customers, customized training keeps you updated on your software. With various formats, every team can learn in their preferred way.

Professional
Services

Enhance performance with Karmak’s experts. They guide strategic use of your system to maximize profits in parts, service, and accounting.

Insights in Motion

Drive Smarter Decisions, backed by real industry insight.

Expert perspectives, trends, and practical ideas to help commercial vehicle businesses move forward with confidence.

Close-up of a man's hand gripping a steering wheel with a blurred view of the man in the background inside a vehicle.
Upcoming Maintenance

Plan system maintenance and communicate in advance so you can operate with confidence

2026 Hosted solution maintenance schedule
January 17th, 2026
Fusion
8:00 pm
CST
-
2:00 pm
CST
February 14th, 2026
Fusion
8:00 pm
CST
-
2:00 pm
CST
March 14th, 2026
Fusion
8:00 pm
CST
-
2:00 pm
CST
April 18th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
May 16th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
June 13th, 2026
Fusion
8:00 pm
CST
-
2:00 pm
CST
July 18th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
August 15th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
September 12th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
October 17th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
November 14th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
December 12th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
2026 OEM maintenance schedule
January 18th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
February 15th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
March 15th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
April 19th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
May 17th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
June 14th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
July 19th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
August 16th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
September 13th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
October 18th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
November 15th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
December 13th, 2026
Fusion
8:00 pm
CST
-
2:00 am
CST
Get in touch

Let’s Talk

Whether you’re exploring Karmak for the first time or need support with an existing solution, you’re in the right place. Reach out and our team will quickly guide you to the solution that fits your operation, scale, and growth goals.

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Support

Support Contact Information

For any inquiries please contact our Support team.
You must be an authorized support contact for your organization to reach out to our Support team.

Get ready to see your

business clearly.

No pressure. No commitment. Just a straightforward way to determine whether Karmak is the right fit for your operation.