Communication

Keep your customers informed without slowing down your operation.

Karmak connects communication directly to service, parts, and sales activity so updates, approvals, and status changes stay tied to the work being performed. This reduces manual follow up while improving visibility for both your team and your customers.

Reduce time spent on manual service updates and customer follow up
Improve visibility into service progress, parts status, and customer interactions
Keep communication tied directly to transactions across departments
Operational Impact

Communication without friction.

Communication works best when it is built into the workflow. Karmak connects updates, approvals, and interactions directly to operational activity so teams spend less time chasing information.

Connected communication

Every update, note, and interaction is tied directly to the repair order, part transaction, or customer record.

Real-time visibility

Teams and customers can access current information without additional calls or manual follow up.

Faster approvals

Approvals and decisions happen within the workflow instead of through disconnected communication.

Consistent interactions

Sales, service, and parts teams operate from shared data, reducing miscommunication.

Capabilities

Communication built into every workflow.

Karmak enables communication across service, parts, and sales by connecting updates, approvals, and customer interactions directly to operational workflows.

Capability

Repair order communication

Service updates, notes, and approvals are tied directly to the repair order, reducing disconnected communication.

Capability

Real time status visibility

Status changes are visible across teams and to customers without requiring manual updates.

Capability

Digital approvals

Customers can review and approve work tied directly to service activity without delays.

Capability

Customer activity tracking

All communication is tied to customer and unit records for complete visibility.

Capability

Mobile communication tools

Technicians and advisors capture updates and notes directly from the job using mobile tools.

Capability

Customer self service access

Customers can view service status, history, and documents without contacting the dealership.

Capability

Parts and order communication

Parts availability, order status, and updates are accessible without manual follow up.

Capability

Integrated notifications

Alerts and updates are triggered based on real time activity across departments.

Capability

Cross department visibility

Sales, service, and parts teams share the same information, reducing miscommunication.

Business Results

What communication delivers.

Dealerships lose time and customer trust through disconnected communication — phone calls, scattered texts, and status updates that pull staff away from productive work. Karmak Communications ties messaging directly to operations so your team stays aligned and your customers stay informed.

Reduced manual communication

Minimizes time spent on phone calls, emails, and status updates.

Faster approvals

Speeds decision making tied to active service and operational work.

Improved customer visibility

Gives customers access to real time updates without contacting staff.

Better team alignment

Ensures all departments operate from the same information.

Stronger customer experience

Creates a more consistent and transparent interaction across the business.

Cross-Department Connectivity

Communication across every department.

Communication is not a standalone function. It is connected to service, parts, sales, and customer workflows across the operation.

Service Communication

Service updates, approvals, and notes are tied directly to the repair order, eliminating manual follow up.

Parts Communication

Parts availability, orders, and updates are accessible without requiring inbound calls or manual tracking.

Sales Communication

Customer interactions and activity are connected to sales records, improving visibility across transactions

Integrations

Integrations that support connected communication.

Deliver customer updates based on real-time system activity
Connect communication tools directly to operational workflows
Support external access to information without duplicating data
Keep customer interactions aligned with service, parts, and sales activity
Diagram with Karmak logo at the center connected by lines to logos of Voze, Volvo, Fiserv, Maxa, Paccar, and two other companies.
The Karmak ecosystem

Karmak removes roadblocks. Use the system that’s right for you.

Fusion
For large, multi-location enterprises that want a robust, configurable system to unify operations and work the way they want.
Connects communication directly to repair orders, transactions, and customer records.
Provides real time visibility across departments without manual updates.
Enables access to consistent, shared operational data.
Blaze
For small to mid-sized shops and independent repair facilities that want a fast, mobile-first solution to run their business from anywhere.
Supports communication through browser based workflows and shared data access.
Provides visibility into operational updates depending on configuration.
Enables flexible access to communication tied to day to day activity.
Truckmore
For dealers and service providers that want a branded digital platform to streamline communication and engage fleet customers.
Provides customers with direct access to service status, history, and updates.
Enables digital service requests and reduces reliance on phone calls.
Extends communication beyond internal teams into a customer-facing experience.

Not sure which one is perfect for your operation? Find Your Product Fit

You Don't Implement Alone

Karmak's services, training, and support help teams adopt the system and improve processes over time.

CUSTOMER STORIES

Trusted by Commercial Vehicle Businesses Nationwide

Karmak solutions are used by commercial vehicle operations to improve efficiency, recover lost revenue, and gain better control across departments and locations.

“Downtime for our fleet customers translates to dollars. With Truckmore and International 360, easy service scheduling and real-time communications between our customers and our service centers ensure that fleets are more efficient and on the road faster.”
Mike Linder
Vice President Fixed Operations
Carolina International Trucks
“Through our integration with Truckmore, fleets can more efficiently meet their service needs by requesting service directly to truck dealerships using the Decisiv SRM platform. This capability helps service providers streamline service operations by providing another means of communication with their fleet customers. By improving collaboration during service events, Truckmore’s customized mobile app and customer portal solutions are a perfect addition to the Decisiv SRM Ecosystem.”
Michael Gibson
VP/GM Business Development
Decisiv
“We partnered with Truckmore to drive service retention, sales leads and boost revenue across our truck, service and parts operations. Seamlessly integrated with Karmak Fusion and Decisiv SRM, our mobile dealer app empowers customers to schedule service, browse inventory, value their trade, book test drives, redeem service and parts offers, order parts, earn & redeem loyalty rewards, and connect with our team—all from the palm of their hand.”
Mike Sorensen
Group General Manager
Coast Counties Peterbilt PacLease
Find your perfect FIT

Find the Solution Built for Your Operation

Every operation is different. Answer four quick questions and we'll match you with the Karmak solution designed around the way your business actually works.

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How many locations are you working across?

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Karmak Truckmore is your match.

Managing multiple locations can be challenging, but with our fleet customer app, you can simplify communication and streamline operations.
TOP MATCH

Truckmore

Fleet customer app focused on comms

Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.

Fusion

Great match as your standalone DMS solution.

Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Truckmore is your match.

With multiple locations to coordinate, you need a system that handles complexity — cross-site parts management, consolidated reporting, and financial controls that scale.
TOP MATCH

Truckmore

Fleet customer app focused on comms

Truckmore is a branded digital platform that connects your dealership to your fleet customers. Truckmore is DMS-agnostic — it works with Fusion, Blaze, and other dealer management systems.

Blaze

Great match as your standalone DMS solution.

Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Blaze is your match.

You're looking for a modern, cloud-native system that's fast to deploy and easy to run. Blaze gives you full DMS capability without the infrastructure overhead.
TOP MATCH

Blaze

Cloud-native DMS — modern, fast, connected

A cloud-native DMS built for speed and simplicity. Real-time dashboards, automatic updates, and access from anywhere — with the full power of a dealership management system.

Truckmore

Branded fleet customer mobile app

Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

Karmak Fusion is your match.

With multiple locations to coordinate, you need a system that handles complexity — cross-site parts management, consolidated reporting, and financial controls that scale.
TOP MATCH

Fusion

On-premise DMS — built for depth and complexity

The heavy-duty DMS built for operations that demand real depth. Deep OEM integrations, rigorous financial controls, and workflows that adapt to how your business actually runs.

Truckmore

Branded fleet customer mobile app

Talk to an Expert

*Recommendation is based on the answers you provided. A Karmak specialist can help confirm the best fit for your specific operation.

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