Decisiv
Decisiv powers North America’s largest asset service management ecosystem for the commercial vehicle industry. The Decisiv SRM platform connects over 5,000 service locations and 74,000 fleets, orchestrating 4 million annual service events. By linking service providers, OEMs, component manufacturers, and fleets with real-time, actionable data at the point of service, Decisiv enables smarter maintenance planning and lifecycle management for improved utilization, performance, and compliance.
Decisiv Results
- 90% Fix it right the first time
- 71% Reduction in triage time
- 33% downtime reduction
- 30% Increased shop efficiency
Solutions for Service Providers
The Decisiv SRM family of solutions for service providers is an integrated series of products designed to address every aspect of the service management process, from end-to-end service event management, to common view reporting, to seamless integration with Dealer Management Systems, to automating estimates, and more. Decisiv SRM for service providers allows for:
- A streamlined service process
- Enhanced communication
- Increased control over the entire asset service management lifecycle
- Improved reliability in service operations that enables service providers to be trusted partners for fleets
Click here to view our solutions for service providers.
Decisiv Testimonials
Decisiv SRM has been crucial in helping service providers increase asset utilization for their customers, improve technician efficiency, consolidate their management processes, reduce unit dwell time, strengthen relationships with their customers, and much more.
Click here to read success stories from some of our customers who have taken advantage of our platform.
Integration Partners
Decisiv currently has integrations with JPRO, MOTOR, Mitchell 1, TruVideo, but this is just the tip of the iceberg. With over 65 integration partners, Decisiv connects to your existing systems to give you access to new data and capabilities.
To view just a sample of our integrations, please click here to visit our marketplace.
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FAQs
The platform is used by commercial vehicle service providers, OEMs, component manufacturers, and fleets across North America, supporting thousands of locations and millions of vehicle repairs annually.
Decisiv integrates with Dealer Management Systems and other industry platforms such as JPRO, MOTOR, Mitchell 1, and TruVideo, along with many additional integration points.
Decisiv supports service event management, communication, estimating, reporting, and overall control of the asset service management lifecycle.
Decisiv is used to manage and coordinate commercial vehicle service processes, supporting service providers with service event management, reporting, and system integration to deliver actionable data at the point of service.
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