Karmak and International Dealers Align on Future of Connected Service Operations at User Summit

(Carlinville, IL – June 18, 2026) – Karmak recently brought together a group of International dealers, industry partners, and product leaders in Lisle, IL for two days of collaboration focused on the future of dealership operations, service workflow optimization, and technology innovation.

Representatives from dealer groups across North America participated in discussions covering Fusion enhancements, My International Dealer (MID) integration, mobile service technology, reporting innovation, customer engagement tools, and emerging artificial intelligence capabilities. Attendees also shared operational best practices and provided direct feedback on product roadmaps and future development priorities.

Summit Focused on Collaboration and Innovation

The Summit reinforced a shared commitment between Karmak and International to create a more connected dealership experience through enhanced integration, automation, and customer-facing digital solutions.

"We continue to hear from our accounts that they want systems to work together seamlessly and support the entire customer journey,"

said John Cowan, Senior Vice President of Business Solutions at Karmak.

"Our investments in Unity Pro APIs, Karmak Mobile Service+, AI capabilities, and deeper collaboration with International are all focused on helping Fusion users eliminate manual processes, improve visibility, and deliver a better experience for customers."

Topics Covered During the Summit

Topics highlighted during the Summit include:

• Expansion of Unity Pro API capabilities to support broader integration opportunities

• Continued development of bi-directional workflows between Fusion and My International Dealer

• Growth of Karmak Mobile Service and Karmak Mobile Service+

• Introduction of Karmak's next-generation AI-powered reporting platform

• Karmak Alliance Program growth to more than 40 certified partners including Avalara, Yooz, and VizAuto

• Enhanced customer engagement initiatives through Truckmore and digital approvals

• New Fusion capabilities across service, parts, reporting, and workflow automation

• Karmak's expanding Client Success program, designed to provide dealerships with more proactive strategic guidance through quarterly business reviews, training resources, and adoption planning

Dealer Perspective

"The value of this summit is having direct access to both Karmak and International leadership while also learning from other dealers who are solving many of the same challenges we face,"

said Gina Carello, Executive Vice President at Regional International.

"The conversations were open, practical, and focused on finding ways to improve efficiency, strengthen customer service, and make better use of the technology available to us."

Karmak Leadership Perspective

The User Summit concluded with strong alignment around future priorities, including workflow integration, permission management, customer communication, AI-powered analytics, and continued collaboration between Karmak, International, and dealer partners.

"The most valuable feedback comes directly from the people using our solutions every day,"

added Cowan.

"Events like this allow us to validate our direction, identify opportunities for improvement, and ensure our roadmap continues to align with the evolving needs of our customers."

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