PACCAR

PACCAR OEM Integrations with Karmak Fusion

Karmak’s PACCAR OEM integrations support critical parts, service, inventory, financial, and warranty workflows through seamless data exchange between PACCAR systems and Fusion.

Customer Loyalty Card

For your customers who are enrolled in the loyalty card program, discounts are automatically applied and redeemed, for front and back counter orders, as well as Online Parts Counter orders.

Electronic Parts Invoices

PACCAR Parts electronic invoices are imported directly into Fusion where they are compared to your purchase orders and receipts and can be automatically posted into Accounts Payable, freeing up your staff for other duties. You control if and when invoices are posted, within your specific percentage or dollar amount ranges.

ePacking Slip (ASN)

Fusion leverages the PACCAR Parts electronic packing slip to allow you to quickly and easily receive parts into inventory, whether a shipment contains parts from multiple orders or orders are spread across shipments. You can receive shipments with a few clicks or update the system to process any exceptions.

Financial Reporting

Automatically download your month end financial statements to PACCAR. After creation and maintenance of the statements, it takes only a few keystrokes to transfer the documents to the PACCAR site for upload.

FOCUS

Fusion automates sending customer and parts sales data to the PACCAR Parts FOCUS CRM tool, where it provides insights into customer purchasing patterns so you can concentrate on increasing your sales.

Kenworth TruckTech+ / Peterbilt SmartLINQ (Decisiv)

Estimates are transferred directly into Fusion repair orders and can be updated as often as needed. Parts pricing and availability is visible within TruckTech+ or SmartLINQ, and new customers and assets are easily added to Fusion, improving the experience for customers and your service writers. Changes to the open repair order tasks, parts, and miscellaneous charges are seamlessly sent back to TruckTech+ or SmartLINQ, keeping the case up to date so your customer always has an accurate view of the progress. The case is automatically updated and closed when the repair order is invoiced.

Managed Dealer Inventory (MDI)

Parts sales and demand data is sent to PACCAR. Orders are calculated and sent back to your system, saving you time and improving your inventory performance. Fusion supports all MDI order types, including stock order, PACCAR Parts Marketing Suggestion (MKT), and Auto Confirmed (COF) orders.

Online Parts Counter (OPC)

Fusion offers full integration with PACCAR’s Next Gen Online Parts Counter. Major fleet accounts use Online Parts Counter to look up parts information, check pricing and availability, and place orders. Parts orders from OPC are created in Fusion without the need to rekey anything, and printed in your warehouse for picking.

PACCAR Parts Fleet Services (Service Gate)

Your fleet and national account customers can charge the cost of parts and service to their Fleet Services payment card. You’re able to obtain preauthorization on estimates and or authorization on completed work or parts purchases. Final invoices are securely transmitted to Service Gate, and remittance is automatically retrieved for you. PDF copies of the invoices are provided to Service Gate for your customer’s reference and review.

Parts Orders

Stock and Emergency orders can be exported from Fusion and uploaded to PACCAR Parts, eliminating the need to re enter orders.

PRWS Warranty Claims

Warranty claims can be easily created and updated with data captured from the Fusion repair order. Open campaigns and recalls are optionally brought into the repair order, and attachments from the repair order can be added to the claim. Our advanced integration saves you time and gets you paid quickly for warranty repairs.

Rental Performance System (RPS)

Our integration saves your rental managers time by creating and updating customers, units, and rental contracts in Fusion based on your activity in the PacLease RPS system.

Truck Order Data

Fusion’s integration with PACCAR’s B2B infrastructure makes it possible to retrieve truck build data and specifications and update the information in your Fusion system. Key vehicle components, dates, and other information are mapped to the fields you want to track with no double entry of data.

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Contact your Karmak Client Success Manager for more information