Service
Gain control of your service operations
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Great service is what keeps customers coming back to your shop for maintenance of their units. The Service functionality of Karmak Fusion provides those tools necessary to deliver excellent customer service. No matter the size of your facility, Service is scalable to fit your operation and optimize efficiency. The user-friendly software integrates with existing Karmak Parts Inventory, Lease/Rental, Sales, Accounting and Business Intelligence functions, as well as Karmak Attach-It and Emergency Repair.
In addition, eTech and Remote Write Up are included with the Service functionality and work with portable PCs to meet specific needs of service operations.
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| Service Features & Benefits
Details Are Easy To Access: Tracks repair orders, work-in-process, costs, dates, labor hours and extensive unit information. All unit information is easily entered into one form and is accessible within others throughout the product. Information about the entire repair order is also easily viewed within tabs of one form and users can navigate to pertinent information. Hyperlinks are embedded throughout to make data access simple.
Preventive Maintenance Scheduling Capabilities: Bring customers back to your shop time and time again by tracking Preventive Maintenance schedules of in-house units, fleets, general customer vehicles, as well as major components or attached units (e.g., refrigeration units). Enjoy the flexibility of creating schedules to track by meter readings, days in use, a calendar date basis, or a combination. Utilize grace periods within these schedules to provide better service to work around customer schedules and meet their needs.
Deferred Repairs: If a repair cannot be performed on a unit for some reason or there happens to be a recall, let Service prompt the user of that needed repair the next time the unit comes into the shop. Deferred repairs can be added “on the fly” through the repair order. They can also be created through a maintenance form. A list of these repairs is compiled for easy searching and tracking capability. This provides a means to maintain contact with your customer to get units back to the shop generating more revenue.
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Access all repair order information from one form. Finalization required for invoicing can also be made here.
Tracking preventive maintenance is simple and allows you to provide optimal service. A due for service report and letter are created from the PM schedule information.
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Unit History Tracking: The history of repairs performed on a unit in Service is stored with the VIN of that unit. Go to one place to see all repair history and other valuable information such as cost, price, gross profit percentage, repair order reviews and repair order invoices.
Increase Service Shop Efficiency: Service eliminates the need to re-key data, freeing up administrative time and allows for faster access to parts and reduces time at the counter for technicians. Also, utilize customer override settings and auto charges for labor pricing, shop supplies, environmental charges, warranties and more to avoid manual billing processes. Improves service productivity, helps ontrol costs and overall deliver exceptional customer service.
Track Comebacks: Customize the allowance for comeback days on repairs and/or groups of similar repairs. This tracking will automatically follow through to general ledger accounts and technician performance without effort from the user.
Technician Performance Tracking: Service offers an array of tools to track technician performance, whether it is productivity, gain/loss, efficiency or proficiency. The allowance for both hourly and flat rate technicians is easily obtained. Analyze this information by viewing each technician record or schedule a variety of performance reports to email to your inbox on a regular basis.
Powerful Reporting: Choose from an extensive list of analysis reports to monitor and gauge operations in the service shop. A user has the ability to go back to any point in time to run report criteria. View these reports on screen, set them to automatically print or email, and control the level of users that can view a report.
Attaching documents such as photos of damaged parts, inspection sheets or checklists for repair orders and units provides extra detail regarding the unit or repair during the processing of the repair, as well as great historical value in the future. The ability to add an attachment, whether it is a document or picture, is easy to do throughout the program. Importing a picture from a mobile device is also available with Karmak Attach-It.
“The search functionality gives us a powerful tool at our fingertips. Imagine being able to know a truck’s complete repair history with a few clicks. Finding the proper unit and its repair history is easy no matter how many times it’s been sold. This allows us to track our customers’ trucks from cradle to grave.”
Pete Wabro, Dealer Management System & Inventory Control Manager, Carrier Centers