Improving Inventory and Service Shop Tracking for TMW Equipment and Repair

Improving parts inventory tracking and raising service shop productivity by tracking all preventive maintenance needs, analyzing repair orders, and tracking service time and parts seemed like a lofty goal for Karmak’s latest business software, Director Series. But not so, according to Tom Wojtas, owner of TMW Equipment and Repair, Joliet, Illinois, where the easy-to-use Director Series has already made a difference in the way his business operates.

Designed for distributors, fleets, and service shops, Director Series is made up of two main applications—ServiceDirector™ and PartsDirector^®. Available as a standalone parts inventory application or as part of ServiceDirector, PartsDirector increases inventory efficiency and improves parts sales opportunities, while ServiceDirector raises service operation profitability.

ServiceDirector has raised TMW’s service shop efficiency by enabling them to track all units for service and preventive maintenance. With the new system, TMW can remind customers of service due, setting up service intervals by industry time, mileage standards, or customer-requested intervals. From preventive maintenance checks to annual and bi-annual component rebuilds, TMW can now ensure that customers are notified of upcoming service required.

“When a vehicle arrives for service, my technicians have all the vehicle information in their hands,” said Wojtas. “It’s a real time saver. No more tracking down VIN numbers and repeatedly asking for vehicle and address information.”

In addition, ServiceDirector allows each repair job to be analyzed for profitability by generating and tracking repair orders, work-in-process, costs, dates, and even employee hours.

TMW’s inventory tracking has improved since implementing Director Series. The new system enables TMW to track its inventory and quickly look up accurate information on quantities, pricing, and more. When parts are required, the system now easily generates a vendor purchase order. Director Series’ stock order capabilities increase inventory turns and reduce inventory costs, which makes it simple to maintain appropriate inventory levels and ensure part availability. Periodic inventory counts and repeat entry can be performed as part of cycle counting, immediately identifying discrepancies and problems.