Contact Support
Legend Support
Hours of phone support depend on your selected call window and support level, with 24-hour support available in case of emergency. E-mail is checked Monday through Friday, 7:00 a.m. to 5:30 p.m. If your support request is urgent, please call our Customer Support Group at the following numbers to ensure a timely response to your question.
INFO 5 Support
Support hours are from 7:00 am - 7:00 p.m. Monday through Friday Central Time. Support representatives are on call 24 hours a day 7 days a week should emergencies arise. Support e-mail is checked between 7:00 a.m. and 5:30 p.m. Central Time, Monday through Friday. If your support request is urgent, please call our Customer Support Group at the following numbers to ensure a timely response to your question.
Hours of phone support depend on your selected call window and support level, with 24-hour support available in case of emergency. E-mail is checked Monday through Friday, 7:00 a.m. to 5:30 p.m. If your support request is urgent, please call our Customer Support Group at the following numbers to ensure a timely response to your question.
Karmak Velocity Support
Director Series Support
Call 1-866-856-4846 or e-mail director-support@karmak.com to reach the Director Series Help Desk.
Representatives are available 8:00 a.m. - 5:00 p.m. Central Time, Monday through Friday. It is important that only those on your Authorized Contact List contact Karmak support. This increases your security by limiting the number of individuals who may call Karmak with requests which might be billed to your company, or which may affect the performance of your system, and can help eliminate requests for unauthorized changes.