Real-time Performance Monitor

Track critical metrics with Real-time Performance Monitor

A real-time software solution that provides you with a visual representation of business data—when you want it, the way you want it.

• Real time data leads to more satisfied customers—RPM helps you immediately identify problems so you can keep your customer informed before he arrives.
• User-defined displays help employees stay focused—users see only the data that is important to their job.
• Flexible displays help you quickly highlight problem areas—rearrange or sort your data on the screen on demand.
• Users can color code their dashboard views to meet specific job requirements or individual preferences.
• Automatic real-time updates keep your business moving forward—as soon as new data is available in your business system, RPM updates your dashboard.
• Easily distribute important information with email and data export options.
• Dynamic filtering and search features allow users to quickly locate specific data on the fly without changing their display.
• Fully integrated with Service, Parts, Accounting, and Sales Management systems.
• Coming soon—Customer Sales Watch module offers a powerful tool for tracking and analyzing customers’ buying trends and optionally export data to spreadsheets, e-mail, or virtually any CRM program on the market. Download the Customer Sales Watch White Paper for details.

Customizable to meet your needs

Users can create multiple customized visual displays in order to view only the information that is important to them. Columns can be arranged and sorted in any manner. In addition, users can define how often they want their displays to be refreshed.

Display colors can be changed based on thresholds defined by each user. For instance, if a shop supervisor wants to track only repair orders that are waiting for parts, he can do so by creating a report that will show those repair orders in red. Or, to track jobs that are running over the expected hours, he can set up another report to display those jobs in yellow. Reports of related information can be linked to provide drill-down capabilities.

Using flexible, color-coded displays, the user will know in a single glance if the service department is running smoothly. And, for quick access to problem areas, the Windows-based RPM software allows the user to rearrange and sort data at any time. Whether it’s a summary of the number of open repair orders, details of every repair order, or availability of technicians, the flexibility of RPM enables the user to access all the information needed in exactly the way they want to see it.

Real-time updates

With real-time updates, the RPM database is updated as soon as new information is available in your Karmak business system. This includes activities such as opening, closing, updating or invoicing repair orders; clocking technicians on and off; and parts that are backordered or backorders that are filled. By providing real-time data, RPM leads to more satisfied customers because users are informed when problems arise.

RPM currently interfaces with Karmak business system Service, Parts, and Accounting modules, as well as ProfitMaster Sales Management, with additional modules to be added in the future.

Begin tracking critical metrics for your business today. Use our Information Request form, call us at 800-622-6311, or contact a regional manager in your area. To set up a free WebEx or on-site demo, use our Demo Request form.