Karmak INFO 5® Features Summary

Service Management

Service Management is designed to help increase productivity, control costs, and improve customer service.

  • Work Order Write-up draws upon OEM and user-defined labor guides to enhance and speed up the work order opening process.
  • Mechanic's Time Clock provides up-to-the-minute labor work in process and helps mechanics accurately track their time.
  • Parts Interface includes complete integration with inventory for tracking parts used on work orders.
  • Work Order Review provides powerful on-screen tools for service managers to track all jobs in process at both summary and detail levels. The review includes the options for closing work orders and printing both pre-invoices and final work order invoices.
  • Estimates provides the same tools as Work Order Write-up and produces professional-looking printed estimates for customers and insurance companies. Estimates can be retained and can save time later by converting to a work order.
  • Preventive Maintenance provides a valuable customer service and can increase shop revenues.
  • Warranty Claim Processing is available for many OEMs. Work order data is automatically transferred to the OEM, saving labor time and speeding up submission time.
  • Management Reporting includes numerous reports that can be produced to help the service manager analyze labor efficiency, productivity, and profitability. Use them to identify trends and problems that need attention.
  • Accounting Interface tightly integrates service with accounting to provide credit checking, work-in-process accounting, labor hours for payroll, accounts receivable updates, and automatic account distribution to general ledger.
Top | Parts | Service | Sales | Accounting | Rental & Leasing | OEM | Reporting | Director Series | Add-Ons

Sales Management

ProfitMaster Sales Management, a unique Windows-based product for the heavy-duty industry, is fully integrated with the INFO 5 system. Designed to handle the nuances of trucks and trailers, this system can be tailored for individual dealership needs with user-defined drop-down lists and flexible reporting options. All items effecting the cost of a unit are automatically tracked through the system, including Local Purchase Orders for service work, additional parts, and outside repairs, so there are no surprises after a deal is made. Interfaces with Parts, Service, and Accounting to improve interdepartmental communication and save administrative time. Windows ease and compatibility lets you process deals efficiently, quickly locate units in inventory or off-site locations, and utilize industry-standard programs such as Crystal Reports® for improved analysis of your total sales operations.

  • Track multiple contacts per customer
  • Create potential trade-in units in inventory
  • Sales person can manipulate price during negotiation
  • Track all components, characteristics, dates, and costs
  • Automatically create customer's service unit
  • Use more than 70 available reports
  • Import data into third-party programs
  • Track Local Purchase Order details
  • Create multiple deal packets for one deal
  • Display unit cost details from General Ledger
  • Track all unit changes
  • Easily manage multiple deliveries for a single deal

Visit the ProfitMaster Sales Management page for more.

Top | Parts | Service | Sales | Accounting | Rental & Leasing | OEM | Reporting | Director Series | Add-Ons

Parts Management

  • Parts Counter provides counter personnel with the tools they need to provide responsive customer service and sell parts.
  • Purchasing and Receiving includes functions for local, emergency, and stock orders. Customer backorders are automatically tracked to ensure better customer service.
  • Inventory Management ensures you have the right parts stocked at the right time to make the sale.
  • Physical Inventory reduces the time required for counting inventory.
  • Core Management tracks customer and vendor core sales, purchases, and returns.
  • Parts Pricing provides velocity and cost matrix pricing.
  • Parts Sales Analysis examines parts sales to determine the best pricing strategy to maximize profits.

Accounting Management

Accounting ties everything together. Information from all subsystems flows through accounting to the financial statements. The accounting system includes:

  • General Ledger
  • Accounts Receivable
  • Accounts Payable
  • Payroll
  • Scheduled Payments (notes payable)
  • Fixed Assets

Each helps the controller and dealer principal analyze every aspect of the dealership.

Top | Parts | Service | Sales | Accounting | Rental & Leasing | OEM | Reporting | Director Series | Add-Ons

Rental & Leasing Management

Rental & Leasing simplifies administrative tasks and improves unit tracking. The module includes features required by all rental and leasing operations:

  • Billing
  • Preventive Maintenance Scheduling
  • Reservation System
  • On-line Rental Billing
  • Summary and Detail Profit and Loss Reports

Management Reporting

Report Writers include both generalized and module-specific report writer tools. These allow you to create customized reports from the INFO 5 database. Although a large number of reports are available from standard menu options, many INFO 5 clients use the report writer tools to create their own report formats.

OEM Communications

OEM-specific modules are designed for direct factory communications. Some include custom OEM financial reporting, vendor managed inventory, electronic warranty claims, parts price file updating, labor guides, and electronic parts ordering. Visit Factory Interfaces for details.

Director Series Interface

Our exclusive interface connects your INFO 5 system with your customers running Karmak's Director Series software.

  • Allows your customers to electronically place stock orders, send emergency orders, and check parts availability
  • Automates ordering so you can fill orders more efficiently
  • Reduces errors and saves time in the Parts Department
  • Improves customer satisfaction and increase profits
  • Helps make YOU their preferred supplier

Advanced Add-on Modules

Advanced modules, including our ProfitMaster product line bring even more features and flexibility to your INFO 5 system. We have Windows- and web-based solutions that allow you to sell parts over the Internet or from remote locations, utilize bar code receiving, track data in real-time, archive data electronically, and more. Visit Add-on Modules for details.

Top | Parts | Service | Sales | Accounting | Rental & Leasing | OEM | Reporting | Director Series | Add-Ons

To find out more about INFO 5, use our Information Request form, call us at 800-622-6311, or contact a regional manager in your area. To set up a free WebEx or on-site demo, use our Demo Request form.