Careers at Karmak

An employee-owned company

Karmak provides a positive work environment, on-the-job training, and a highly competitive benefits package, including health care and dental coverage, company-matched 401K program, employee stock ownership plan, flexible spending accounts and pre-tax options, company-paid life insurance, and more.

Our 200+ employees are divided between customer support, research and design, development, installation, training, documentation, sales, marketing, and administrative services. Our software specialists work closely with customers in areas such as inventory control, service management, accounting, and new and used truck sales.

Karmak is headquartered in Carlinville, Illinois, with a branch office in Springfield, Missouri. In addition, Karmak’s Sales and Consulting staff work from strategic locations across North America.

Karmak is an equal opportunity employer.

Career opportunities with Karmak

We are currently seeking qualified candidates for the following positions:

Updated 5/5/08

How to apply

Interested candidates should forward a resume and cover letter to:

Human Resources
Karmak, Inc.
P.O. Box 680
Carlinville, IL 62626
FAX: 217-854-4420
E-MAIL:

Descriptions of current openings

CUSTOMER SUPPORT SPECIALIST – Location: Carlinville, IL

A full-time position is available in our Customer Support Department (Parts & Service), reporting to the Manager of Application Support.

Responsibilities and qualifications for this position include, but are not limited to:

  • Determine customer concerns and conduct appropriate research to provide positive resolution to Legend software application problems
  • Good communication, organization, and time management skills are required
  • Must be self-motivated, detail oriented and have the ability to work independently as well as on a team
  • A background in customer support, inventory control, truck service, accounting, truck sales or related experience in the heavy duty truck industry is a plus
  • Good working knowledge of various PC software programs is required; experience with Microsoft Windows products, including Excel and Word, is preferred
  • Occasional travel may be required
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RPM PRODUCT SUPPORT SPECIALIST – Location: Carlinville, IL

A full-time position is available on the ProfitMaster RPM product team, reporting to the RPM Product Manager.

Responsibilities for this position include, but are not limited to:

  • Responsible for deployment, implementation, training, and support for the Karmak ProfitMaster Real-time Performance Monitor (RPM) product
  • Deliver one-on-one training at customer sites, via WebEx, as well as in a classroom/workshop setting.
  • Prepare curriculum for product training classes on the use of RPM and related products.
  • Remain current on Karmak and third party products in order to ensure the ability to support customers and conduct training.
  • Good organization, time management, communication, presentation and computer skills are required.
  • A background in the heavy truck industry, training, customer support, IT, or related experience is preferred.
  • Previous experience installing or supporting Karmak’s Legend and/or INFO 5 business systems, or Microsoft Windows, IIS, and/or SQL Server is a plus.
  • Occasional travel may be required.
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INSTALLATIONS SPECIALIST – Location: Carlinville, IL

A full-time position is available in our Installations Department, reporting to the Manager of Installations.

Qualifications and Responsibilities for this position include, but are not limited to:

  • Install and configure hardware and software at customer sites
  • Experience with any of the following is a plus: DEC’s VAX/Alpha/Integrity, VMS, Windows & Networking applications
  • Good organizational, time management and communication skills are required, as well as the ability to work independently with time constraints
  • Good PC skills are a plus
  • Extensive travel is required
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PROJECT MANAGER – Location: Carlinville, IL

Full-time position is available in our development area, reporting to the President/CEO.

Responsibilities for this position include, but are not limited to:

  • Manage the ProfitMaster 3.0 project, including delivery of a beta deployment by the appointed deadline
  • Manage the logistics of the beta testing schedule
  • Manage customer involvement in the ProfitMaster 3.0 project and support customer meetings
  • Provide project status reporting to the team, management and other departments, using velocity charts, burn-down charts, process issues and recommendations

Qualifications for this position include, but are not limited to:

  • Must have 3 to 5 years experience successfully managing software projects of at least one year duration, with at least 10 team members
  • Must have experience managing software development projects using Agile Methodologies
  • Must have the ability to manage a long term software development project for a product expected to contain several hundred Win-Forms, with a distributed team of up to 18 or 20 members
  • Requires excellent communication skills, both verbal and written
  • Will be required to work out of Karmak’s Carlinville office
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CUSTOMER SUPPORT SPECIALIST - Accounting Expertise – Location: Carlinville, IL

A full-time position is available in our Customer Support Department, reporting to the Manager of Legend & ProfitMaster Support.

Responsibilities and qualifications for this position include, but are not limited to

  • Determine customer concerns and conduct appropriate research to provide positive resolution to Legend software application problems
  • Good communication, organization, and time management skills are required
  • Must be self-motivated, detail oriented and have the ability to work independently as well as on a team
  • A background in accounting is preferred; additional experience in customer support, truck service, truck sales or related experience in the heavy duty truck industry is a plus
  • Good working knowledge of various PC software programs is required; experience with Microsoft Windows products, including Excel and Word, is preferred
  • Occasional travel may be required
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DATABASE ADMINISTRATOR – Location: Carlinville, IL 

A full-time position is available in our Software Development Department, reporting to the .Net Development Manager.

Qualifications & Responsibilities for this position include, but are not limited to:

Responsibilities

  • Work with application developers to create and update database components.
  • Work with business experts to create and design relational databases.
  • Provide support in data conversions.
  • Ensure that the performance, quality, and reliability of our databases surpass the expectations of our customers.
  • Provide informal leadership to less experienced developers

Qualifications

  • Minimum of 3 years of experience working with relational databases including design, development, and administration.
  • Minimum of 2-3 years of SQL programming is required
  • Minimum of 2-3 years of Database modeling including versioning and deployment in a production environment.
  • Additional experience with MS SQL Server 2000 is a plus
  • Additional experience with XML, .NET programming or Crystal Reports will be considered an asset
  • Data conversion experience is a plus
  • Background in database security and data warehouse is a plus
  • Ability to work in a complex, deadline oriented environment
  • Ability to multi-task with little supervision
  • Excellent written and verbal communications skills at the business and technical level
  • Ability to integrate rapidly with an existing team
  • Strong work ethic; commitment to excellent customer service and teamwork
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REGIONAL SALES MANAGER – Location: Positions available in Midwest, Northwest, West and Southern US

Full-time Regional Manager positions are available in the Midwest, Northwest, West and Southern US, reporting to the Area Manager.

Responsibilities:

  • Sell Karmak products and services to existing and prospective customers to achieve or exceed assigned revenue and profit objectives
  • Effectively manage customer accounts by maintaining positive customer service

Qualifications:

  • Heavy-duty industry experience in a truck/trailer dealership and/or parts and service distributor environment, or a strong background in software product support and a knowledge of sales and marketing principles
  • Excellent communication, interpersonal, time management, organizational and presentation skills
  • A high energy level with the ability to work independently and travel weekly
  • Strong PC skills required
  • Must live in or relocate to the assigned territory
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